Professional Hair Straightener – Anti-Frizz Plates & Fast Heating for Smooth Styling

Shipping & Returns Information

Shipping Policy

At Sooinstyle, we strive to provide fast and reliable shipping for our wholesale customers. We offer international shipping, including to Indonesia and other regions, with competitive rates. All orders are processed within 1–3 business days from the order confirmation. Delivery times may vary depending on your location.

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  Shipping Methods: We ship via trusted carriers such as DHL, FedEx, and UPS. Shipping costs are calculated based on the weight of your order and the destination.
  
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  Shipping Rates: Shipping costs will be calculated at checkout, and you will be provided with an estimate before confirming your order. For bulk orders, shipping costs may be negotiated.
  
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  Delivery Times:
  
  Domestic (China): 5–7 business days
  
  International (e.g., Indonesia): 7–15 business days
  
  
  
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  Free Shipping: Free shipping is available for orders over a certain amount (please contact us for more details).
  

Customs & Duties

Please note that all international shipments may be subject to customs fees, taxes, or import duties in the destination country. These charges are the responsibility of the customer and are not included in the shipping fees. For more information, please consult your local customs office.

Returns & Exchanges

We want to ensure that you are completely satisfied with your purchase. However, due to the nature of wholesale orders, we do not accept returns or exchanges on products that have been customized or shipped in bulk. If there is an issue with your order, such as a defect or damage during shipping, please contact us within 7 days of receiving your products.

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  Damaged or Defective Items: If your items arrive damaged or defective, please take a photo and send it to our customer service team at [email]. We will process a return or replacement at no additional cost.
  
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  Return Process: For eligible returns, please contact our customer service to obtain an RMA (Return Merchandise Authorization) number. Returns will only be accepted with an RMA number. All return shipping costs are the responsibility of the customer.
  
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  Restocking Fees: A restocking fee may apply for returned products that are not defective or damaged.

🔁 Return Policy

🧾 General Policy

We take product quality and customer satisfaction very seriously.

All items are strictly inspected and tested before shipment to ensure they meet our standards.

Because our products are sold factory-direct and often customized for OEM/ODM partners,

returns are generally not accepted except for verified quality issues.

⚙️ Defective or Damaged Items

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  If your product arrives damaged, defective, or not functioning properly, please contact us within 7 days of delivery.
  
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  Provide clear photos or videos showing the issue, along with your order number.
  
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  Once verified, we will arrange a replacement or partial refund depending on the case.
  
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  In some cases, we may request that the defective unit be returned for inspection.
  

🚫 Non-Returnable Situations

Returns will not be accepted in the following cases:

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  Products that have been used, damaged, or altered by the buyer.
  
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  Issues caused by improper use or failure to follow operating instructions.
  
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  Custom/OEM orders produced specifically for the buyer.
  
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  Samples purchased for testing or evaluation.
  

💬 Our Commitment

Even though we do not accept unconditional returns,

we are always committed to providing fair solutions and long-term cooperation with every partner.

Your satisfaction and trust are our top priority.