FAQ
❓ Frequently Asked Questions (FAQ)
🚚 Shipping
How long does it take to deliver samples?
Sample orders are shipped within 5–7 days after payment confirmation.
What about bulk orders?
Bulk orders are usually shipped within 5 days, depending on quantity and packaging requirements.
Which courier do you use?
We use DHL, FedEx, UPS, or EMS depending on your destination. The courier is selected based on fastest delivery at the best rate.
Do you provide a tracking number?
Yes, we provide a tracking number for every order once it is shipped.
💰 Price & MOQ
What is your minimum order quantity (MOQ)?
The MOQ is 50 units per model for bulk orders.
Can I mix different colors or models in one order?
Yes, mixed orders with different colors or models are supported.
Is the sample price including shipping?
Yes, sample prices include international shipping.
🧳 OEM / ODM Customization
Do you support logo printing?
Yes, we support custom logo printing for OEM orders starting from 100 units.
Can you customize packaging boxes?
Yes, custom packaging is available for orders of 100 units or more.
Do you offer full OEM/ODM design services?
Absolutely. We provide professional design and manufacturing support to help you build your own brand.
🛠️ Warranty & After-Sales
What is your product warranty period?
All products come with a 12-month warranty from the shipping date.
What if I receive damaged or defective items?
If there is a quality issue, we will replace the item or resend the missing parts immediately. Please contact us within 7 days of receiving your order with photos or videos.
💳 Cooperation & Payment
What payment methods do you accept?
We accept bank transfer (T/T), corporate account transfer, and PayPal.
Do you support agents or distributors?
Yes, we welcome global distributors and agents to join us for long-term cooperation.
🏭 Factory Visit & Cooperation
Can I visit your factory?
Yes, you are warmly welcome to visit our factory in Shenzhen, China at any time.
Can you arrange an online factory inspection or meeting?
Of course. We can arrange a video factory tour or online business meeting upon request.
✉️ Contact Us
If you have any other questions, feel free to contact our sales team for personalized support.
We are here to help you with samples, quotations, or OEM/ODM services at any time.